FAQ's


How long does shipping take?

In order to find the best prices and trendiest jewelry, we have to types of shipping/handling option. The first one is the Free Economy Option for domestic USA shipments. Orders will take at least of 14 Handling Days and 5 Day Shipping. The second option is Standard Shipping where handling is 7 days and 3 to 5 day shipping.   Following your purchase, you will have the option to choose shipping and will later receive an email once your product is shipped.

Do you ship internationally?

Sorry, at the moment we do not.

What is your return policy?

You can return/exchange your order within 7 days after you have received it for a full return minus the shipping cost if it is broken or not as described. If there's a problem with the ;product when you receive it, please email us with a picture and a description as soon as possible (support@ivyandluna.com). Once the product is returned we will refund you your order plus shipping costs. We will also send you a brand new product for free!

How are your products adjustable?

Our rings are flexible so they can bend both ways to fit your finger. You can bend them back and forth to remove from your finger also! Necklaces have an adjustable chain or knot on the backside of each necklace so you can wear them as you prefer.

 

Do you charge sales tax?

Yes, sales tax applies depending on the state. 


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